We hope the following questions and answers provide you with everything
you need. If they don't and you need further help then please call us on
0800 167 168 or e-mail us at wishlist@savethechildren.org.nz

General

1.How accurate are the product images on the site?

We work very hard to make sure that the images on the site reflect the actual products we sell. Colour variations are inevitable when viewing online content.

2.Do you share my personal information?

Your personal information isn't supplied to third parties except when it is required by law. We do not allow third parties access to our customer list.

3.How can I make a donation to Save the Children?

You can make a donation to Save the Children by the following ways:

BY PHONE:
Call Save the Children’s team on 0800 167 168 and talk to us directly or dial 0900 67 168 for automatic donation of $25 from your telephone bill.

BY POST:
Send a donation to:
Save the Children
PO Box 6584, Marion Square
Wellington

ONLINE:
Click here to donate online.

4.Is ordering from you on the Internet safe and secure?

Generally it is just as safe to order online as it is to pay using your credit or debit card in a shop. This site uses a Thawte Security Certificate, which guarantees that we are who we say we are.

5.Can I change my order after it has been submitted?

Yes you can, but please be quick. Email our team via wishlist@savethechildren.org.nz who will arrange to change the order. You can also call our team on 0800 167 168. You can only cancel an order prior to it being dispatched.

6.Can I cancel my order after it has been submitted?

If you wish to cancel an order you've placed please send a message to our team who will arrange to cancel the order and refund you any money you've paid. You can also call our team on 0800 167 168. Alternatively you can e-mail us via wishlist@savethechildren.org.nz You can only cancel an order prior to it being dispatched.

7.What do I do if I've placed a duplicate order?

If you order twice by mistake send a message to our team via wishlist@savethechildren.org.nz or by calling 0800 167 168 and tell them the reference number of the item you want cancelled. They will arrange to cancel the order and refund you any money you've paid. You can only cancel an order prior to it being dispatched.

8.Why didn't I receive an email confirming my order?

The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota or the message has been spam filtered. The other reason is that you accidentally entered your email address wrongly when you registered it with us.

9.What should I do if some of my order is missing?

There can be a several reasons why you may receive your order with some items missing. The usual reason is that your order has been sent out in more than one package and you haven't received them all yet. Another cause is that one of the items you ordered was unavailable and so we have refunded you for that item. The final reason for your order missing items is that we have made a simple mistake while picking your order. If you discover that your goods are missing you should send us a message or call our team on 0800 167 168.
Or email wishlist@savethechildren.org.nz and explain the situation.

10.What should I do if you've sent me the wrong goods?

If you discover that your goods are incorrect you should send us an e-mail via wishlist@savethechildren.org.nz or call our customer service team on 0800 167 168 and explain the situation. We will arrange for replacements to be sent out to you and instruct you on what to do with any incorrect items you received.

11.Do you ship to my country?

Yes, we ship globally.

12.How long will it take for my order to arrive?

Most orders are dispatched within one to five working days. Once your order has been dispatched it takes one or two days to be delivered to NZ addresses, for overseas deliveries please check with NZ Post.

13.What should I do if I have problems placing my order?

If you have a problem at any point please contact our customer service team on 0800167 168. Alternatively you can e-mail us via wishlist@savethechildren.org.nz

14.How will I know when my order ships?

Once your order has been an email is sent to your registered email address letting you know.

15.What are your shipping rates?

Shipping is included in the price of the gift.

16.How can I order from you without using my credit card on-line?

We accept cheques or cash. Please send it to us together with gift description, invoicing and delivery address, card selection and personal message which you would like us to write on the card (or we can leave a card blank).

Post it to following address:

Save The Children
PO Box 6584, Marion Square
Wellington

17.How can I pay for my order?

We accept payment by all major credit cards, cheque and cash.

18.When am I charged for my order?

All credit card transactions are debited at the time you submit your order on the store.